Holiday Inn Express St. Albans - M25, Jct.22

Convenient location, rooms are spacious and clean with very large comfortable beds. Check-in is easy, and there’s plenty of free parking too. An easy walk to the large nearby superstores.

We booked a family room for three adults for one night. The room was clean, comfortable and I got a good night's sleep on the sofa bed. Tea and coffee provided in the room. Nice big, accessible shower with shower gel and shampoo provided. I forgot toothbrush and toothpaste which was provided when I asked for it at the front desk. The staff were friendly and reported the faulty EV charger. I had booked the hotel because it had EV charging but just had to charge elsewhere. There is a charger at the McDonalds nearby which the staff told me about Breakfast was really good with a choice of cereals, fruits, yoghurt, porridge and cooked breakfast. There is a huge retail park next to the hotel with a Next, huge M&S and TK Maxx along with other shops which was also handy. 10 mins drive into St Alban's which is where we drove to for dinner.

Room was clean, spacious, and comfortable. The booking in guy helped my daughter with the luggage as I am disabled. The room was well equipped with iron and ironing board, hairdryer etc. The only drawback was lack of surface area for toiletries/ makeup, and lack of drawers and bedside tables.

Down to earth, straight forward hotel. Well located just off motorway, near shopping centre. Everything we needed even though it was budget. What made it exceptional for us was the kind, customer focused staff , who went out of their way to make sure we had a great experience. The assistant manager ( I think) was really lovely she made sure our stay was perfect and went above and beyond expectations. Breakfast was great and included in the price.

The beds the comfort the room the ease of access looks so beautiful and clean. Would highly recommend.